Refund Policy

Refund Policy

Thank you for choosing YourHost Private Limited for your domains, web hosting, and software solutions needs. We strive to provide you with the highest quality service. However, we understand that there may be times when you need to request a refund. This Refund Policy outlines the circumstances under which refunds will be issued and the procedures to follow.

1. General Refund Policy
1.1 Domains
– Registration: Domain registration fees are non-refundable once the domain has been registered. Please ensure you have selected the correct domain before completing your purchase.
– Renewals: Domain renewal fees are non-refundable. It is your responsibility to ensure that you renew your domain before the expiration date.

1.2 Web Hosting
– 30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee for our web hosting services. If you are not satisfied with our service within the first 30 days, you may request a full refund. This guarantee does not apply to domain registrations, SSL certificates, or other add-on services.
– After 30 Days: Refunds for web hosting services after the initial 30-day period will be prorated based on the remaining unused portion of the service. Certain restrictions may apply.

1.3 Software Solutions
– License Purchases: Software license purchases are non-refundable. We recommend you take advantage of any free trials or demos we offer before purchasing.
– Custom Development: Payments for custom software development services are non-refundable. Once a project has commenced, we allocate resources specifically for your project.

2. How to Request a Refund
2.1 Eligibility
– To be eligible for a refund, you must request it within the specified time frame mentioned in the respective service category.

2.2 Request Process
– Contact our customer support team via email or support ticket system.
– Provide your order number, service details, and the reason for your refund request.
– Our team will review your request and notify you of the approval or rejection status within 7 business days.

3. Refund Exceptions
– Promotional Discounts: Services purchased at a discount or on promotion are non-refundable.
– Violation of Terms: Refunds will not be issued if you are found to be in violation of our Terms of Service or Acceptable Use Policy.
– Chargebacks: Initiating a chargeback will void your eligibility for a refund. Please contact us first to resolve any issues.

4. Refund Method
– Approved refunds will be issued back to the original payment method used for the purchase. Processing times may vary depending on your financial institution.

5. Changes to the Refund Policy
– We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website with an updated effective date. Your continued use of our services after any changes indicates your acceptance of the new policy.

If you have any questions or need further assistance, please contact our customer support team Here.